At JASHI GROUP TRADING CO., LIMITED, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our Returns Policy below for details on how to initiate a return.

1. Return Eligibility

You may return most new, unworn, and unwashed items within 15 days of receiving your order. To be eligible for a return, the following conditions must be met:

• • The item must be in its original condition, with tags attached and in the original packaging.

• • The item must not be damaged, stained, or altered in any way.

2. Non-Returnable Items

For hygiene reasons, certain items cannot be returned. These include but are not limited to:

• • Bags

• • Pet Diaper

• • Final sale items

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. 1. Contact Us: Email our customer service team at [email protected] or call us at +1 800-829-4998 to request a return authorization.

1. 1. Prepare Your Return: Once you receive your return authorization, pack the item securely in its original packaging, including all tags and any accessories.

1. 1. Return Shipping:
      • • You are responsible for the return shipping costs unless the return is a result of our error (e.g., wrong item sent, defective product).
      • • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

1. 1. Send Your Return: Ship the item to the following address:
      1. 1. JASHI GROUP TRADING CO., LIMITED
      1. 1. 851 Burton Way, Apt 512
      1. 1. Los Angeles, CA 90048

4. Refunds

Once we receive and inspect your returned item, we will process your refund. You will receive a confirmation email once your return has been processed, and the refund will be credited to your original payment method within 3 business days.

5. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the unwanted item and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the item. We will work to resolve the issue, which may include a full refund or replacement at no additional cost.

7. Contact Us

If you have any questions or need further assistance regarding our Returns Policy, please do not hesitate to reach out:

• • Email: [email protected]
  • Address: 851 Burton Way, Apt 512, Los Angeles, CA 90048

Thank you for shopping with JASHI GROUP TRADING CO., LIMITED. We appreciate your business and look forward to serving you again!